Privacy Policy

Your privacy is important to us at Service Max UAE

Last Updated: December 2025

Introduction

Welcome to Service Max UAE. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our moving, packing, and painting services in Dubai, United Arab Emirates.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

We collect several types of information to provide and improve our services:

                    Personal Information:
                    Full name and contact details (phone number, email address)
Current and destination addresses
Service requirements and preferences
Payment and billing information
Date and time of service booking

                

Automatically Collected Information:

IP address and browser type
Device information and operating system
Pages visited and time spent on our website
Referring website addresses
Location data (with your permission)

How We Use Your Information

Service Max UAE uses the collected information for various purposes:

Service Delivery: To provide moving, packing, and painting services as requested
Communication: To contact you regarding your booking, schedule changes, and service updates
Payment Processing: To process payments and prevent fraudulent transactions
Customer Support: To respond to your inquiries and provide assistance
Service Improvement: To analyze usage patterns and improve our services
Marketing: To send promotional offers and updates (with your consent)
Legal Compliance: To comply with applicable laws and regulations in the UAE

Information Sharing and Disclosure

We respect your privacy and do not sell your personal information. We may share your information only in the following circumstances:

                    Service Providers: We may share information with trusted third-party service providers who assist us in operating our business (payment processors, logistics partners, insurance providers).
                

Legal Requirements: When required by law, court order, or government regulations
Business Transfers: In connection with any merger, acquisition, or sale of assets
Protection: To protect the rights, property, and safety of Service Max UAE, our customers, or others
With Your Consent: When you explicitly authorize us to share your information

Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

Secure SSL encryption for data transmission
Regular security assessments and updates
Restricted access to personal information
Secure storage systems and backup procedures
Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

Under UAE data protection regulations, you have the following rights:

                    Access: Request access to your personal information
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal information
Restriction: Request restriction of processing your data
Objection: Object to processing of your personal information
Data Portability: Request transfer of your data to another service provider
Withdraw Consent: Withdraw consent for marketing communications at any time

                

To exercise any of these rights, please contact us at info@servicemaxuae.com or call +971 50 863 9570.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website:

Essential Cookies: Required for the website to function properly
Analytics Cookies: Help us understand how visitors use our website
Marketing Cookies: Used to deliver relevant advertisements
Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Typically:

Service records: Retained for 3-5 years for warranty and legal purposes
Payment information: Retained as required by UAE financial regulations
Marketing data: Retained until you unsubscribe or request deletion
Website analytics: Retained for up to 2 years

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

Posting the updated policy on our website
Updating the "Last Updated" date
Sending email notifications for significant changes

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.